Refund Policy

1. Policy scope

This policy explains how MeetYouLive reviews refund requests for coins, Premium purchases, virtual gifts and other digital services offered by MEETYOULIVE TECHNOLOGIES LLC.

Purchases may be processed by Stripe, Stripe Connect or another authorized payment provider. Available prices, taxes, currencies and payment methods may vary by country and device.

Purchases of coins, Premium, VIP and virtual gifts are digital services. Refunds are evaluated only for duplicate charges, verifiable technical error, proven fraud or an applicable legal obligation.

2. Coins purchases

Coins are a digital balance used inside MeetYouLive. Coins are not money, do not earn interest, cannot be transferred outside the platform and are generally non-refundable after they are credited or used.

If a coins purchase was charged but not credited, or if a duplicate charge occurred, contact support so we can review the transaction.

3. Premium purchases and subscriptions

Premium features, subscriptions and passes are governed by the terms shown at checkout. Cancellation stops future renewal where applicable but does not automatically refund prior access already delivered.

A refund may be considered if Premium access was not activated because of a verifiable technical error or if a duplicate charge occurred.

4. Virtual gifts and creator interactions

Virtual gifts, Sparks and similar digital items are delivered instantly to support creators or enhance live, chat and video experiences. Gifts already sent, delivered or consumed are normally final and non-refundable.

Creator payouts may be reviewed separately under platform rules, anti-fraud checks and payment provider requirements.

5. Cases where a refund may apply

We may approve a refund for duplicate charges, an accidental duplicate purchase, a verifiable technical error, a purchase not credited to the account, unauthorized use reported promptly, or any case where applicable law requires a refund.

We may request account email, username, payment date, amount, transaction identifier and a description of the issue before making a decision.

6. Cases where a refund does not apply

Refunds generally do not apply to coins already spent, virtual gifts already sent, Premium access already used, dissatisfaction after receiving the purchased service, violations of platform rules, fraudulent activity, or chargebacks opened without first contacting support.

We may suspend access to coins, gifts, accounts or payouts while a payment dispute, fraud review or chargeback is pending.

7. Request window

Refund requests should be submitted within 14 days of the charge or as soon as possible after discovering the issue. Requests submitted after that period may be denied unless required by law or supported by exceptional circumstances.

8. Contact procedure

To request a refund, email meetyoulive@gmail.com or use the available support/contact flow. Include your account email, username, payment date, amount, transaction ID and the reason for the request.

Support is available Monday to Friday, 9:00 AM – 6:00 PM (ET). We review requests in good faith and may process approved refunds through the original payment method when possible.